Frequently Asked Questions
Tickets
Do I need to book a time slot?
Yes, all tickets have a starting time and are available online only via this link. Even if you have a discount card such as a Museum or ICOM card, you must reserve your ticket (and timeslot) online. This helps us providing you a pleasant visit.
Plans changed. Can I pick a new time?
Of course. You can change your time slot up to 1 hour in advance via this link. It’s quick.
Please also note: you can only change your slot once.
Can I cancel my ticket?
Refunds are not possible. You can change your time slot though, up to 1 hour in advance via this link.
The good news? Your ticket doesn’t expire. So if plans change, you can pick a new time that suits you.
Please also note: you can only change your slot once.
I didn’t get my ticket. What now?
So sorry that didn’t come through. First, check your spam folder — sometimes it hides there. Still no luck? You can resend your ticket here.
Does the ticket need to be in my name?
No. You can book for yourself or someone else.
Which discount cards are accepted?
Check our ticket page for all available discounts and accepted cards.
I bought my ticket somewhere else. Who helps me now?
You'll need to contact the provider where you booked it. They will help you.
Still have questions?
Reach out anytime. We’re happy to help.
Tickets
Do I need to book a time slot?
Yes, all tickets have a starting time and are available online only via this link. Even if you have a discount card such as a Museum or ICOM card, you must reserve your ticket (and timeslot) online. This helps us providing you a pleasant visit.
Plans changed. Can I pick a new time?
Of course. You can change your time slot up to 1 hour in advance via this link. It’s quick.
Please also note: you can only change your slot once.
Can I cancel my ticket?
Refunds are not possible. You can change your time slot though, up to 1 hour in advance via this link.
The good news? Your ticket doesn’t expire. So if plans change, you can pick a new time that suits you.
Please also note: you can only change your slot once.
I didn’t get my ticket. What now?
So sorry that didn’t come through. First, check your spam folder — sometimes it hides there. Still no luck? You can resend your ticket here.
Does the ticket need to be in my name?
No. You can book for yourself or someone else.
Which discount cards are accepted?
Check our ticket page for all available discounts and accepted cards.
I bought my ticket somewhere else. Who helps me now?
You'll need to contact the provider where you booked it. They will help you.
Still have questions?
Reach out anytime. We’re happy to help.
Tickets
Do I need to book a time slot?
Yes, all tickets have a starting time and are available online only via this link. Even if you have a discount card such as a Museum or ICOM card, you must reserve your ticket (and timeslot) online. This helps us providing you a pleasant visit.
Plans changed. Can I pick a new time?
Of course. You can change your time slot up to 1 hour in advance via this link. It’s quick.
Please also note: you can only change your slot once.
Can I cancel my ticket?
Refunds are not possible. You can change your time slot though, up to 1 hour in advance via this link.
The good news? Your ticket doesn’t expire. So if plans change, you can pick a new time that suits you.
Please also note: you can only change your slot once.
I didn’t get my ticket. What now?
So sorry that didn’t come through. First, check your spam folder — sometimes it hides there. Still no luck? You can resend your ticket here.
Does the ticket need to be in my name?
No. You can book for yourself or someone else.
Which discount cards are accepted?
Check our ticket page for all available discounts and accepted cards.
I bought my ticket somewhere else. Who helps me now?
You'll need to contact the provider where you booked it. They will help you.
Still have questions?
Reach out anytime. We’re happy to help.
Accessibility
Is the museum wheelchair accessible?
Unfortunately, we are not wheelchair accessible. Our historic building has no elevator, so Villa isn’t wheelchair accessible. If you have questions or want to talk through what’s possible, feel free to reach out to us at info@museumvilla.com. We’ll do our best to help.
Can I visit if I have limited mobility?
We hate to say it, but Villa isn't fully accessible. The monumental building leaves us with limitations and has stairs throughout the museum. Feel free to reach out to us at info@museumvilla.com and we’ll see what we can do together.
Can strollers, walkers or wheelchairs be brought inside?
Because of the stairs throughout the building, these can’t be used inside. If possible, please leave them at the entrance. Need help or have questions? Let us know — we’re here for you. Feel free to reach out to us at info@museumvilla.com to see how we could make things possible.
Accessibility
Is the museum wheelchair accessible?
Unfortunately, we are not wheelchair accessible. Our historic building has no elevator, so Villa isn’t wheelchair accessible. If you have questions or want to talk through what’s possible, feel free to reach out to us at info@museumvilla.com. We’ll do our best to help.
Can I visit if I have limited mobility?
We hate to say it, but Villa isn't fully accessible. The monumental building leaves us with limitations and has stairs throughout the museum. Feel free to reach out to us at info@museumvilla.com and we’ll see what we can do together.
Can strollers, walkers or wheelchairs be brought inside?
Because of the stairs throughout the building, these can’t be used inside. If possible, please leave them at the entrance. Need help or have questions? Let us know — we’re here for you. Feel free to reach out to us at info@museumvilla.com to see how we could make things possible.
Accessibility
Is the museum wheelchair accessible?
Unfortunately, we are not wheelchair accessible. Our historic building has no elevator, so Villa isn’t wheelchair accessible. If you have questions or want to talk through what’s possible, feel free to reach out to us at info@museumvilla.com. We’ll do our best to help.
Can I visit if I have limited mobility?
We hate to say it, but Villa isn't fully accessible. The monumental building leaves us with limitations and has stairs throughout the museum. Feel free to reach out to us at info@museumvilla.com and we’ll see what we can do together.
Can strollers, walkers or wheelchairs be brought inside?
Because of the stairs throughout the building, these can’t be used inside. If possible, please leave them at the entrance. Need help or have questions? Let us know — we’re here for you. Feel free to reach out to us at info@museumvilla.com to see how we could make things possible.
Travelling here
Can I park near Westerpark?
Yes. Q-Park: Reserve a parking spot at Q-Park. Click here for more information.
How do I get there by public transport?
You can arrive by tram or bus:
Bus 21 from Amsterdam Central Station, stop at Van Hallstraat.
Tram 19 towards Van Hallstraat/Westergasfabriek.
Travelling here
Can I park near Westerpark?
Yes. Q-Park: Reserve a parking spot at Q-Park. Click here for more information.
How do I get there by public transport?
You can arrive by tram or bus:
Bus 21 from Amsterdam Central Station, stop at Van Hallstraat.
Tram 19 towards Van Hallstraat/Westergasfabriek.
Travelling here
Can I park near Westerpark?
Yes. Q-Park: Reserve a parking spot at Q-Park. Click here for more information.
How do I get there by public transport?
You can arrive by tram or bus:
Bus 21 from Amsterdam Central Station, stop at Van Hallstraat.
Tram 19 towards Van Hallstraat/Westergasfabriek.
About your visit
Can I bring a big suitcase and store it?
We’re sorry, but large suitcases aren’t allowed inside. We simply don't have enough space. We kindly ask you to leave them in a city locker before your visit.
Can I use a locker in the museum?
We have lockers where you can store your coat. Just a heads-up: we don’t have space for large suitcases or luggage.
Can I touch the artworks in Villa?
No. Our artworks love to be admired, not touched.
How long does a visit take?
Most people stay around 45-60 minutes. But take your time — you’re welcome to linger.
When are you open?
Check our opening hours here. We’d love to see you.
Can I take photos?
Yes, please do. Snap, film, share — and don’t forget to tag us. We love seeing what you see.
Are pets welcome?
We love animals, but pets have to stay home. Assistance dogs are always welcome.
Can I bring food or drinks inside?
To help us take care of the art, we kindly ask that food and drinks stay outside the museum.
About your visit
Can I bring a big suitcase and store it?
We’re sorry, but large suitcases aren’t allowed inside. We simply don't have enough space. We kindly ask you to leave them in a city locker before your visit.
Can I use a locker in the museum?
We have lockers where you can store your coat. Just a heads-up: we don’t have space for large suitcases or luggage.
Can I touch the artworks in Villa?
No. Our artworks love to be admired, not touched.
How long does a visit take?
Most people stay around 45-60 minutes. But take your time — you’re welcome to linger.
When are you open?
Check our opening hours here. We’d love to see you.
Can I take photos?
Yes, please do. Snap, film, share — and don’t forget to tag us. We love seeing what you see.
Are pets welcome?
We love animals, but pets have to stay home. Assistance dogs are always welcome.
Can I bring food or drinks inside?
To help us take care of the art, we kindly ask that food and drinks stay outside the museum.
About your visit
Can I bring a big suitcase and store it?
We’re sorry, but large suitcases aren’t allowed inside. We simply don't have enough space. We kindly ask you to leave them in a city locker before your visit.
Can I use a locker in the museum?
We have lockers where you can store your coat. Just a heads-up: we don’t have space for large suitcases or luggage.
Can I touch the artworks in Villa?
No. Our artworks love to be admired, not touched.
How long does a visit take?
Most people stay around 45-60 minutes. But take your time — you’re welcome to linger.
When are you open?
Check our opening hours here. We’d love to see you.
Can I take photos?
Yes, please do. Snap, film, share — and don’t forget to tag us. We love seeing what you see.
Are pets welcome?
We love animals, but pets have to stay home. Assistance dogs are always welcome.
Can I bring food or drinks inside?
To help us take care of the art, we kindly ask that food and drinks stay outside the museum.
About Villa
Who are the founders of Villa?
The initiative for Villa comes from Adam Nillissen, Bas Koopmans, and Cas Boland—three friends, creators, and entrepreneurs with deep roots in the arts, culture, and creative industries. You can read more on the About page.
How can I get in touch with you?
Have a question about your visit or ticket? You can change your time slot up to 1 hour in advance via this link. If you have another question, contact our team — we’re happy to help.
I would like to organize something in the museum. Is that possible?
Get in touch and let’s explore what’s possible.
About Villa
Who are the founders of Villa?
The initiative for Villa comes from Adam Nillissen, Bas Koopmans, and Cas Boland—three friends, creators, and entrepreneurs with deep roots in the arts, culture, and creative industries. You can read more on the About page.
How can I get in touch with you?
Have a question about your visit or ticket? You can change your time slot up to 1 hour in advance via this link. If you have another question, contact our team — we’re happy to help.
I would like to organize something in the museum. Is that possible?
Get in touch and let’s explore what’s possible.
About Villa
Who are the founders of Villa?
The initiative for Villa comes from Adam Nillissen, Bas Koopmans, and Cas Boland—three friends, creators, and entrepreneurs with deep roots in the arts, culture, and creative industries. You can read more on the About page.
How can I get in touch with you?
Have a question about your visit or ticket? You can change your time slot up to 1 hour in advance via this link. If you have another question, contact our team — we’re happy to help.
I would like to organize something in the museum. Is that possible?
Get in touch and let’s explore what’s possible.